Terms and conditions

Standard tickets 
Standard tickets can be changed until 10 minuttes before departure


Payment
All tickets must be paid upon booking by credit card. You can use the following credit cards: Dankort, Visa, Visa Electron og Master Card.


Refunds
10-tripcards is non-refundable. Other tickets are refundable if cancellation occurs minimum 10 minutttes before departure time. 


No show:
If you do not cancel your ticket minimum 10 min before departure, the ticket will be charged its full amount.


Cancellation
You have the right to withdraw from a purchase within 24 hours from time of payment. If you withdraw from a purchase, you will have the full amount refunded free of charge. The right of withdrawal applies for all types of tickets. You can cancel online at www.tilsamsoe.dk or call us at +45 7022 5900


Validity
No ticket can be refunded later than 3 months from departure date.


Ticket Inspection 
If you are unable to present a valid ticket upon ticket inspection, you will be charged with a fee of DKK 800 plus a standard ticket.  


Definition of a passenger car 
Length max. 6 m, permissible maximum weight up to 3,500 kg. Vehicles registered for use as “habitation” are regarded as camper


Check in
Check-in time is up to 10 minutes before departure.


Travels after midnight
If you book a ticket that departures past midnight, please be aware of the date will change.


Bizz and ø-kort
We refer to the terms and conditions of the respective agreements.